We believe in customer service and we will work to insure that your order is handled promptly and with great care. Therefore, please, be sure to include in your order the item name with the number and your shipping instructions.
We strive to offer you fine quality items with accurate descriptions and photos. We inform you of any noticeable scratch, dent or restoration. It should be remembered that these are handmade antiques and therefore can show the signs of time and imperfections.
We accept payment by bank transfer or PayPal. Please note that you can pay easily with your credit card or prepaid card also if you don’t have a PayPal account.
We ship worldwide with DHL or a different agreed registered shipping service. Free shipping within the EU, insurance cost added on request. For outside the EU please ask for the cost of shipping and insurance if requested.
When your order is confirmed you will receive an email containing detailed instructions for the payment.
Please note that the payment is required within 7 days from your order confirmation (unless different arrangement). After 7 days your order is cancelled and the item reoffered.
Orders will be shipped within 1 to 6 working days after the receipt of payment.
LAYAWAY We do accept Layaway payments : 30% paid with your order, second payment of 30% within 30 days of order, last payment in another 30 days. Payments are not refundable. Buyers must agree, by email to the terms of www.preciousandantique.com. We will send reminders when a payment date is near. Please email for more details.
GUARANTEE: All items are sold with an unconditional guarantee of authenticity.
REFUND AND RETURN: We want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both, the buyer and www.preciosandantique.com, we have a return policy.
If you are a consumer (i.e. a person who buys goods for purposes not related to his professional activity and does not indicate a reference of VAT ) and you are not pleased with your purchase, simply contact us by email within 7 days of receipt date to arrange for its return and a refund of the purchase price. We will acknowledge your return request and you must ship the item back within 3 days of the acknowledgement.
The item must be returned with DHL or a different agreed registered shipping service and must be received in the same conditions as when it was shipped to you with the shop tags and identifying marks intact and in its original packaging with all the documentation enclosed.
The buyer pays the cost for return shipping and insurance.
After we verify the returned item is as originally sent we will refund the purchase price within 3 working days.
We are based in Sorrento (Italy) and we receive by appointment only.
Please feel free to contact us for more information. Tel. (+39) 339 11 66 558